Refund Policy

This Refund Policy explains the circumstances under which refunds may be issued for purchases, subscriptions, and usage of Conclarity services.

Conclarity provides software-as-a-service (“Service”) that enables organizations to analyze, manage, and operationalize contractual information using artificial intelligence and related technologies.

By subscribing to or purchasing the Service, you agree to the terms of this Refund Policy.

Conclarity subscriptions are billed on a recurring basis according to the subscription plan selected during purchase.

Subscription fees are charged in advance for the applicable billing period.

Unless otherwise required by applicable law, subscription payments are non-refundable once the applicable billing period has started. This includes cases where:

• the Service has been partially used;
• included Conclarity Credits have been consumed;
• users choose not to use the Service during the billing period;
• users do not complete setup or onboarding.

Some Conclarity features may consume Conclarity Credits (“CC”) or other usage-based resources.

Once AI processing, analysis, or other usage-based operations have been performed, the associated usage is considered consumed and is generally non-refundable.

This is because such operations may involve third-party infrastructure costs, including artificial intelligence processing and computational resources.

Unused Conclarity Credits do not have monetary value and cannot be exchanged for cash unless required by applicable law.

A refund may be considered in limited circumstances, including:

• duplicate charges caused by a technical billing error;
• unauthorized charges resulting from a confirmed account security issue;
• significant technical failures that prevented reasonable use of the Service and that Conclarity was unable to resolve within a reasonable timeframe.

Refund requests must include sufficient information to allow Conclarity to investigate the issue.

If Conclarity provides a free trial, promotional period, or discounted subscription:

• eligibility for refunds during or after the promotional period may differ;
• promotional credits may have no cash value;
• converting from a trial or promotional offer into a paid subscription constitutes authorization to charge the applicable subscription fees.

Any specific terms presented during registration or checkout will apply.

You may cancel your subscription at any time through your account settings or by contacting Conclarity support.

Cancellation prevents future renewal charges but does not automatically entitle you to a refund for the current billing period.

Unless otherwise stated, you will continue to have access to the Service until the end of your active subscription period.

Payments for Conclarity subscriptions are processed through Paddle, which acts as the Merchant of Record for transactions.

Paddle may process payments, handle applicable taxes, and provide payment-related customer support.

Refund requests may be submitted through Conclarity or through Paddle’s customer support channels.

Any refund issued will be processed back through the original payment method used for the transaction.

Conclarity uses artificial intelligence technologies to provide analysis, recommendations, and other outputs.

While Conclarity applies reasonable measures to improve reliability and quality, AI-generated outputs may contain inaccuracies or require human review.

Refunds are not generally provided solely because:

• an AI-generated result requires review;
• a user disagrees with an AI interpretation;
• an output does not meet subjective expectations;
• additional human judgment is required.

Users remain responsible for validating AI-generated information before relying on it for business, legal, financial, or operational decisions.

Customers purchasing Conclarity through an enterprise agreement, negotiated contract, or custom pricing arrangement may be subject to separate refund, cancellation, and payment terms.

Where an enterprise agreement conflicts with this Refund Policy, the enterprise agreement will control.

To request a refund, contact sales@conclarity.com.

Please include:

• account email address;
• transaction details;
• date of purchase;
• reason for the refund request;
• any relevant supporting information.

Conclarity will review refund requests in good faith and respond within a reasonable timeframe.

Conclarity may update this Refund Policy from time to time.

Any changes will become effective when posted on this page with an updated effective date.

If you have questions regarding this Refund Policy, contact:

Conclarity
Email: sales@conclarity.com